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Hudson Group Awarded the OYA Top Award in Customer Service Excellence

Hudson Group Awarded the OYA Top Award in Customer Service Excellence

Hudson Group was awarded the OYA Award for excellence in customer service by CSE with Miami-Dade Airport Authorities through Westfield. The award was given as part of the 100% Pure Miami Service program.

This is the highest honor for any concessionaire at the Miami International Airport and it is the first time Hudson Group has been a recipient of this award.  

OYA was a mantra adopted early in the program from a training session that really excited associates and managers alike. It stands for “Own Your Attitude.”

Selection for the award is based on participation in all aspects of the program: training, consulting, mystery shopping, and maintaining the OYA attitude.

Factors in the Hudson selection include:

  • Overall group average for the program year of 92.11 percent
  • 366 training attendees which presented 21 percent of all program participants trained
  • Participated in 9 of 12 possible program consultations

The recipients of this award include employees in Miami in all levels under Assistant General Manager (AGM) Luis Trujillo.

“We have an amazing team working together as one unit, very focused on what we want to accomplish,” said AGM Luis Trujillo. “Most of all, we work with passion every single day.”